Privacy Policy
At Dolly Casino, we place the highest importance on protecting the confidentiality and security of our players’ personal information. Our practices are designed to ensure transparency in how we handle data throughout your experience with our gaming services.
Types of Information We Collect
When you register an account or use our platform, we collect the personal information you provide directly. This includes your full name, date of birth, residential address, email address, telephone number, and any identification documents required for verification and regulatory compliance. We also gather financial details needed to process deposits, withdrawals, and other transactions.
In addition, our systems automatically collect certain technical information. This may include your IP address, browser type and version, device identifiers, pages visited, time spent on the site, and general usage patterns. Such information helps us maintain functionality, improve performance, and understand how our services are being used.
How We Use Your Personal Information
We use the collected information primarily to create and manage your player account, verify your identity and age, process financial transactions, and deliver the gaming services you request. This data also enables us to provide customer support, prevent fraud and money laundering, and meet legal and licensing obligations.
Where you have given consent, we may use your contact details to send personalised offers, bonuses, and promotional communications that we believe will interest you. You can adjust these preferences at any time through your account settings or by contacting support. We limit processing to what is necessary and ensure all use remains consistent with the purposes described.
Sharing and Disclosure
We do not sell your personal information. We may share it with trusted third-party service providers who assist in operating our platform, including payment processors, identity verification agencies, hosting providers, and analytics partners. These parties are bound by strict contractual obligations to keep your information secure and to use it only for the purposes we specify.
Disclosure may also occur when required by law, regulatory authorities, or court order, or to protect the rights, property, or safety of Dolly Casino, our players, or the public. In the event of a business transfer such as a merger or acquisition, your information may be passed to the new operator under the same protections outlined in this policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable essential functions, remember your preferences, analyse traffic, and improve your overall experience. These may include session cookies required for account access, performance cookies that help us understand visitor behaviour, and marketing cookies that support relevant promotional content.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some features on our platform.
Data Security Measures
We implement appropriate technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed as completely secure.
Retention Period
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, or to resolve disputes. Once retention is no longer required, we securely delete or anonymise the data in accordance with our internal procedures.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain circumstances, ask for deletion or restriction of processing. You may also withdraw consent where we rely on it and object to certain types of data processing. To exercise these rights, please contact our customer support team with sufficient detail to verify your identity.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please reach out to our support team through the live chat or email options available on our website. We will respond to your inquiry as promptly as possible.